Financial Services Guide

Financial Services Guide

Download FSG

The financial services referred to in this financial services guide (FSG) are offered by: 

O’Donohue Nominees Pty Ltd 
trading as

Western Insurance Brokers

ABN: 22 548 418 303
AFSL: 239911
Post: 77 Gellibrand St, Colac Vic 3250


This FSG sets out the services that we can offer you. It is designed to assist you in deciding whether to use any of those services and contains important information about:

  • The services we offer you.
  • How we and others are paid.
  • Any potential conflict of interest we may have.
  • Our internal and external dispute resolution procedures and how you can access them.
  • Arrangements we have in place to compensate clients for losses.


Statement of advice

You will receive a statement of advice (S0A) whenever we provide you with advice which takes into account your objectives, financial situation and needs. The SOA will contain the advice that we have given you, the basis of the advice and other information on our remuneration and any relevant associations or interests. This will enable you to make an informed decision about your insurance needs.

When you ask us to recommend an insurance policy for you, we will usually only consider the policies offered by the insurers or insurance providers that we deal with regularly. In giving you advice about the costs and terms of recommended policies we have not compared those policies to other policies available, other than from those insurers we deal with regularly.

Product disclosure statement

If we offer to arrange the issue of an insurance policy to you, we will also provide you with, or pass on to you, a product disclosure statement (PDS), unless you already have an up to date PDS. The PDS will contain information about the particular policy that will enable you to make an informed decision about purchasing that policy.

From when does this FSG apply?

This FSG applies from 12 December 2017 and remains valid unless another FSG is issued to replace it. We may give you a supplementary FSG. It will not replace this FSG but will cover services not covered by this FSG.

How can you instruct us?

You can contact us to give us instructions by post, phone, fax or email on the contact number of details mentioned above.

Who is responsible for the financial services provided?

Western Insurance Brokers are responsible for the financial services that will be provided to you or through you to your family members, including the distribution of this FSG.

O’Donohue Nominees Pty Ltd holds a current Australian Financial Services Licence number 239911.

O’Donohue Nominees Pty Ltd trades as Western Insurance Brokers, the contact details are at top of this FSG.

What kinds of financial services are you authorised to provide to me and what kinds of financial product/s do those services relate to?

Western Insurance Brokers are authorised to provide advice on general insurance products for which we have attained accreditation. We will do this for you as your broker unless we tell you otherwise.

Will I receive tailored advice?

Maybe not in all cases. However, we may need information about your personal objectives, details of your current financial situation and any relevant information, so that we can arrange insurance policies for you or to give you advice about your insurance needs. We will ask you for the details that we need to know.

In some cases we will not ask for any of this information. If we do not ask, or if you do not give us all of the information we ask for, any advice you receive may not be appropriate to your needs, objectives and financial situation.

You should read the warnings contained in any SOA, or any other warnings that we give you, carefully before making any decision about any insurance policy.

What information do you maintain in my file and can I examine my file?

We maintain a record of your personal profile, including details of insurance policies that we arrange for you. We also maintain records of any recommendations or advice given to you. We will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you for the period required by law.

We are commited to implementing and promoting a privacy policy, which will ensure that privacy and security of your personal information. A copy of our privacy policy is available on request. A copy is also available on our website

If you wish to look at your file please ask us. We will make arrangements for you to do so.

How will I pay for the services provided?

For each insurance product the insurer will charge a premium that includes any relevant taxes, charges and levies. We often receive a payment based on a percentage of this premium (excluding relevant taxes, charges and levies) called commission, which is paid to us by the insurers. However, in some cases we will also charge you a fee. These will all be shown on the invoice that we send you. You can choose to pay by any of the payment methods set out in the invoice. You are required to pay us within the time set out on the invoice.

If there is a refund of premium owed to you as a result of a cancellation or alteration to a policy, we will retain any fee we have charged you. We may also retain commission depending on our arrangements with the insurer.

When you pay us your premium it will be banked into our trust account. We retain the commission from the premium you pay us and remit the balance to the insurer in accordance with our arrangements with the insurer. We will earn interest on the premium while it is in our trust account or we may invest the premium and earn a return. We will retain any interest or return on investment earned on the premium.

How are any commissions, fees or other benefits calculated for providing the financial services?

Our commission will be calculated based on the following formula:

X=Y% x P

In this formula:

X = our commission

Y% = the percentage commission paid to us by the insurer. Our commission varies between 10% and 30%.

P = the amount you pay for any insurance policy (less any government fees or charges included in that amount).

Any fees that we charge you will be between $20.00 and $50.00

We do not often pay any commissions, fees or benefits to others that refer you to us or refer us to an insurer. If we do, we will pay commission to those people out of our commissions of fees (not in addition to those amounts), in the range of 2% to 10% of our commission or fees.

Our employees that will assist you with your insurance needs will be paid a market salary, they may also receive a bonus of between 2% to 10% in addition o their base salary.

If we give you personal advice, we will inform you of any fees, commissions or other payments we, our associates or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice.

See above for information on the Steadfast association and commission.

Do you have any relationships or associations with the insurers who issue the insurance policies or any other material relationships?

Western Insurance Brokers are a shareholder of Steadfast Group Limited(Steadfast).Steadfast has exclusive arrangements with some insurers under which Steadfast will receive between 0.5-1% commission for each policy arranged by us with those insurers. These payments are used to operate Steadfast.

Depending on the operating costs of Steadfast (including the costs of member services provided by Steadfast to us and other Steadfast shareholders) and the amount of total business we place with the participating insurers in any financial year, we may receive a proportion of that commission at the end of each financial year.

As a shareholder of Steadfast we have access to member services including model operating and compliance tools, procedures, manuals and training, legal, technical, banking and recruitment advice and assistance, group insurance arrangements, product comparisons and placement support, claims support and group purchasing arrangements. These member services are either funded by Steadfast, subsidised by Steadfast or available exclusively to shareholders for a fee.

Steadfast is also a shareholder of Miramar Underwriting Agency Pty Limited (Miramar). As a shareholder, Steadfast may receive dividends from Miramar. These amounts will indirectly contribute towards the benefits we receive from Steadfast.

Steadfast has a shareholding in Macquarie Premium Funding. If we arrange premium funding with Macquarie Premium Funding for you, under its agreement with Macquarie Premium Funding, Steadfast will receive 0.5% of your insurance premium (including government fees or charges). As an equity shareholder of Macquarie Premium Funding, Steadfast may also receive dividends from profits of Macquarie Premium Funding. The amount of the Steadfast dividend is based on the share of profit attributable to funding arranged by Steadfast shareholders. The payments (commission and dividends) that Steadfast receives from Macquarie Premium Funding are used to operate Steadfast. Depending on the operating costs of Steadfast and the amount of total business we place with Macquarie Premium Funding in any financial year, we may receive a portion of those amounts at the end of each financial year.

You can obtain a copy of Steadfast’s FSG at

If we arrange premium funding for you we may be paid a commission by the premium funder. We may also charge you a fee (or both). The commission that we are paid by the premium funder is usually calculated as a percentage of your total funded insurance premium (including government fees or charges). If you instruct us to arrange or issue a product, this is when we become entitled to the commission.

Our commission rates for premium funding are in the range of 1% to 2% of funded premium. When we arrange premium funding for you, you can ask us what commission rates we are paid for that funding arrangement compared to the other arrangements that are available to you. The amount of our commission and any fee that we charge will set out in the premium funding contract.

Western Insurance Brokers (WIB) has entered into an agreement with Western Risk Services (WRS) to provide new products and services to clients of Western Insurance Brokers which will be underwritten by Hollard Insurance Company Limited.

The shareholders of WRS are either Directors and/or employees of WIB. As shareholders they may from time to time expect to receive a share in the company’s profit based on a profit share formula after deduction of claims and expenses. The % of profit payable may vary and is not guaranteed.

What should I do if I have a complaint?

  1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.
  2. If your complaint is not satisfactorily resolved within 3 days please contact Marc Montano on or put your complaint in writing and send it to him at the address noted at the beginning of this FSG. We will try and resolve your complaint quickly and fairly.
  3. Western Insurance Brokers are a member of the Financial Ombudsman Service (FOS). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to FOS. FOS can be contacted at Level 5, 31 Queen St, Melbourne VIC 3000 or 1300 780 808, fax 03 9613 6399, email or website

What arrangements do you have in place to compensate clients for losses?

Western Insurance Brokers has a professional indemnity insurance in place.

The PI policy covers us and our employees for claims made against us and our employees by clients as a result of the conduct of us or our employees in the provision of financial services.

Our PI policy will cover us for claims relating to the conduct of representatives who no longer work for us.

Any questions?

If you have any further questions about the financial services Western Insurance Brokers provides, please contact us.

Please retain this document for your reference and any future dealings with Western Insurance Brokers.